New law passed to empower travellers

first_imgPassengers affected by overbooking or those struggling to claim airfare refunds are just a few who are likely to benefit from the new Australian Consumer Law. Dubbed a “once-in-a-generation reform to consumer law”, the legislation is set to overhaul the travel industry, allowing travellers to fight back against any unfair airline or car hire practices. According to the Australian, the new law’s ‘fairness test’ will measure conditions imposed by companies and decide whether they are ‘fair’ to the consumer. “A term is unfair if there is an imbalance in the parties’ rights,” Choice strategic policy officer David Howarth said. “Consumers can challenge those terms but more importantly, the Australian Competition and Consumer Commission (ACCC) can also take class actions.” Those found in breach of the fairness test will face the possibility of court action, with airlines and car rental companies likely to be the most affected, the newspaper reported. The new law is expected to empower travellers, who have long been complaining about certain policies that they believe are unfair but have been unable to push for change. “For individual consumers it’s always going to be a challenge to assert your rights,” Mr Howarth said.“One of [the] important changes under the new law is the ACCC’s ability to take action on behalf of a number of consumers and establishing changes.” Source = e-Travel Blackboard: M.Hlast_img read more